BlueCat Networks

BlueCat’s solutions sit at the core of enterprise infrastructure—covering DNS, DHCP, IPAM, network automation, observability, and assurance. Training on these products is inherently complex and deeply technical, and it must constantly keep pace with rapid product and feature evolution, the integration of acquired technologies such as Micetro and LiveAssurance, and increasingly sophisticated hybrid and multicloud deployment patterns.

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Internally, BlueCat relied on highly skilled subject-matter experts—principal engineers, NetOps leaders, and solution architects—who were already managing product architecture and roadmaps, customer implementation and support, and integration work across platforms and acquisitions. These SMEs simply did not have the bandwidth to also act as full-time scriptwriters, lab designers, and content producers. At the same time, most traditional training vendors expected clients to “hand over” fully baked scripts and detailed walkthroughs. That model broke down quickly at the level of technical depth and nuance BlueCat needed.

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Three core challenges emerged. First, vendors with genuine technical depth were extremely difficult to find. BlueCat needed a partner whose team could read and interpret technical documentation, architecture diagrams, KB articles, and even RFC-level concepts; spin up realistic lab environments using BlueCat products; and design training flows that made sense to real NetOps engineers. In other words, they needed engineers on the vendor side, not just designers and animators.
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Second, SME time was both precious and constrained. Every additional hour spent on content creation was an hour taken away from customer projects, platform stability and performance, or strategic product work. BlueCat needed a way to keep SMEs in a focused review and validation role rather than asking them to write everything from scratch.

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Third, training output needed to match the pace of growth and acquisitions. As BlueCat expanded its product lines and integrated new platforms, training demand became continuous rather than occasional. New features and modules, new integrated workflows across products, and new onboarding needs for customers, partners, and internal hires all had to be addressed. The company needed a partner capable of building and maintaining a living, evolving training library instead of producing disconnected, one-off courses.

BlueCat selected LAAS by Genius because we are one of the rare training partners that brings our own technical engineering team directly into the training production process. Rather than relying solely on creatives, our team includes engineers who are comfortable in NetOps environments and who can read, understand, and operationalize complex technical documentation.

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This means we can design and record labs ourselves, using BlueCat’s products and environments, based on the technical documents BlueCat shares with us and a limited number of short SME touchpoints. We do not wait for fully polished scripts; instead, we act as a fractional technical training department, owning the heavy lifting from initial concept through to the finished module.

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The working model shifted from “Here’s a finished script, please animate it” to “Here are our architecture documents, configuration guides, internal decks, and a bit of SME time - your engineers will design the training scripts and labs end-to-end.” This is what makes the partnership genuinely impressive: LAAS is not just a production house, but a technically fluent training partner that can stand up highly complex training without requiring BlueCat to do all the preparatory work.

Together, BlueCat and LAAS by Genius implemented a delivery model in which LAAS engineers own the entire training blueprint—from initial script design through lab execution - while BlueCat SMEs remain in focused, high-value review roles.




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1. Engineer-Led Script Development

Each module begins with source content provided by BlueCat, such as product and architecture documentation, internal solution and sales engineering decks, release notes, configuration guides, and knowledge base articles. When necessary, we supplement this material with targeted SME interviews to clarify edge cases, nuanced behaviors, and real-world deployment considerations.

From there, our engineers and technical instructional designers digest the technical materials and translate them into clear learning objectives. We then design the training narrative: which concepts to introduce, in what order, at what depth, and how to move logically from fundamentals to advanced operations. Our team writes complete training scripts, including explanations, examples, warnings, and best practices, using the language and context that real NetOps engineers expect.

BlueCat’s SMEs step in to validate technical accuracy, add important field insights or additional scenarios, and formally sign off before production begins. This approach flips the burden: instead of SMEs writing everything, LAAS engineers do the heavy drafting, and BlueCat reviews and refines.

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2. Lab Design and Recording

Once scripts are approved, our engineers design and record the labs themselves. Using BlueCat’s software, documentation, and non-production environments, we build lab scenarios that mirror real-world deployments and tasks. We configure environments to demonstrate both ideal “happy paths” and representative misconfigurations or failure modes, so learners see not just how things should work, but also what happens when they do not.

Our team then records step-by-step walkthroughs of key workflows, such as DNS and DHCP changes, IPAM operations, orchestration via Micetro, and assurance workflows using LiveAssurance. Throughout this process, BlueCat provides access to the appropriate environments, sets guardrails and standards for what should or should not be demonstrated, and performs final validation to ensure the labs accurately reflect the desired use of their products. The key differentiator is that the lab design and execution are handled entirely by our team, freeing BlueCat from having to stage, record, and maintain every lab themselves.

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3. Technical Animation and High-Fidelity Training Videos

With scripts and lab recordings in place, our technical animation team turns the material into engaging, high-fidelity training modules. We create animated network and DDI topologies that show how components interact across BlueCat products, produce clean, annotated walkthroughs of UI and command-line steps, and develop motion graphics that clarify complex flows such as DNS resolution paths, IP allocation strategies, automation triggers, and health checks.

Because the scripts and labs are engineered by LAAS, the visuals are tightly aligned with the narrative. The result is training that feels purposeful and cohesive rather than pieced together from disparate assets. Learners are guided through a clear storyline that connects conceptual understanding with hands-on practice.

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4. Modular, Maintainable Training Library

All content is structured as modular building blocks. Core concepts—such as DDI fundamentals or Intelligent NetOps patterns—are developed as reusable units that can power multiple programs. Product-specific modules focus on platforms like Integrity, Micetro, and LiveAssurance, while scenario-based labs target concrete use cases such as troubleshooting, upgrades, and migrations.

As BlueCat’s portfolio evolves, we can update specific segments without recreating entire courses, rapidly add new modules to cover new acquisitions or feature sets, and assemble tailored learning pathways for different audiences, including internal engineers, partners, and customers. This modular design turns the training ecosystem into a maintainable asset rather than a collection of one-time projects.