Pharma & Healthcare:
Virtual HCPs, patients, payers, or sales reps practicing product pitches, risk–benefit conversations, and compliance-sensitive discussions.
The AI Enterprise Conversion Engine - A7C
A = AI-Powered
7 = 7 Days a Week
C = Conversion Training
Turn every rep and agent into a top performer before their first call. AI-powered simulation training that mirrors real conversations, delivers instant coaching, and keeps global teams conversion-ready 24/7.
Train Every Team Member Against AI Avatars That Talk, Push Back, and Adapt Like the Real Ones.
AI simulates your toughest conversations, delivers instant coaching after every exchange, and keeps your teams performance-ready 24/7.
Turn any rep or agent into a top performer before their first call.
Where World-Class Learning Teams Go to Scale Training Production
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Your Video Content Production: On Track, Every Quarter
Large organizations keep running into the same systemic problems:
Sales:
Ramp takes months. Messaging drifts from the playbook. Objection handling depends on who trained them last. High-value opportunities are wasted because reps are still “learning on live calls.”
Training & L&D:
Content production can’t keep up with product launches, compliance changes, or global rollouts. Programs are too generic, too static, and too slow to deliver a measurable ROI.
Customer Service:
Agents stumble on emotional calls, escalate too often, or miss critical compliance language — driving up costs and damaging customer satisfaction.
What Our AI Training Platform Does
AI-Powered Simulation Training
Real-world practice. Real-time coaching.
Employees interact with intelligent virtual agents in realistic scenarios—sales calls, customer complaints, patient conversations, manager 1:1s, and more. These agents listen, respond, challenge, and adapt based on what the learner actually says.
- Natural, voice-based dialogues (not just multiple-choice).
- Scenario branching based on tone, intent, and content.
- Instant feedback on messaging, empathy, clarity, and compliance.
Custom AI Agent Development
Every AI persona is built for your world—not a generic script. Agents can be trained on your:
- Products & services
- Compliance guardrails and regulatory rules
- Objection-handling playbooks
- Industry-specific terminology and customer profiles
Guardrails & Compliance by Design
AI simulations are engineered with strict guardrails to protect your brand and regulatory posture:
- Controlled response ranges: no off-brand or non-compliant advice.
- Region-specific rules (e.g., HIPAA, financial disclosures, internal guidelines).
- Configurable “hard stops” if sensitive topics go out of bounds.
- Full transcripts and recordings available for audit and QA.
Scalable, Multi-Agent Environments
Enterprises can deploy a library of personas across departments (Sales, Customer Service, HR, Operations) and markets:
- Different difficulty tiers (beginner → expert).
- Different archetypes (friendly, skeptical, aggressive, risk-averse, budget-conscious).
- Different regions and languages to match your global footprint.
Everything runs on a central engine, so L&D and leadership see performance across all roles and locations.
Integrated Coaching Dashboards
Managers and L&D teams get live visibility into performance:
- Heatmaps of strengths and weaknesses by skill, team, and region.
- Conversation transcripts with coachable moments highlighted.
- Scores tied to business metrics like quota attainment, win rate, CSAT, AHT, or error reduction.
You don’t have to guess who’s ready. The data will show you.
Audio & Video Avatars, Custom to Your World
Our AI engine doesn’t use generic bots. Every avatar is built for your context, and you decide how “real” you want it to feel—voice-only, full video, or a mix of both.Audio-Only Conversational AgentsNatural, voice-based interactions where learners speak and listen exactly as they would:
- On sales and renewal calls
- In customer service conversations
- During internal meetings or field coordination
Perfect for high-volume practice, quick drills, and “listen–respond–adapt” scenarios.
Video Avatars for High-Impact Scenarios
On-screen AI buyers, customers, patients, or managers who look and act like your real personas—ideal for:
- Sales, account management, and negotiation simulations
- Leadership and performance conversations
- Customer-facing recovery and escalation scenarios
These video avatars bring body language, presence, and emotional nuance into the practice environment.
Fully Customized Personas
Each avatar is tailored to your brand, audience, and operating reality:
- Visual Style – Professional, casual, clinical, industrial, or any look that matches your world.
- Voices & Language – Tuned for language, accent, pace, and tone (e.g., LATAM, EU, APAC markets).
Behavior & Guardrails – Calibrated to your scripts, objection patterns, and compliance rules so they push back realistically without ever going off-brand.
The Impact by Function
For Sales Leaders
The problem:
Slow ramp, inconsistent pitch delivery, weak objection handling, and reps using live pipeline as “practice.”
AI Impact:
- Ramp compression: Move from “months” to “weeks” with immersive, voice-based buyer simulations that replicate real prospect behavior.
- Messaging consistency: Every rep practices against standardized talk tracks, pricing frameworks, and playbooks— so everyone sounds on-brand.
- Objection mastery: AI exposes reps to every scenario: procurement pressure, discount demands, ROI pushback, risk concerns, and competitive threats.
- Readiness certification: Reps must pass scenario benchmarks before they’re allowed to touch real opportunities.
Result:
Fewer mistakes on high-value deals, better use of pipeline, and more reps operating at top-performer level.
For Training & L&D Leaders
The problem:
Static roleplays and ILT can’t scale across geographies, time zones, or constant content updates. Trainers are fully booked, and coaching hours don’t scale.
AI Impact:
- Custom AI avatars built on your enablement engine: Methodology, ICP, scripts, and compliance requirements are all baked in.
- Unlimited, scalable coaching: Train 50 or 5,000 learners globally without adding headcount or scheduling constraints.
- Instant updates: New product? New script? New regulation? Update the AI once—no 6-month content cycle or re-running workshops.
- Analytics that matter: Dashboards link practice performance to KPIs like quota, win rates, CSAT, error rates, NPS, or escalation rates
Result:
L&D leads strategy and capability-building while the AI engine handles repetitive practice and skills reinforcement.
For Customer Service & Support Leaders
The problem:
Agents struggle with emotional customers, complex technical issues, or sensitive compliance topics. Managers can’t shadow every call or review every ticket.
AI Impact:
- AI “customers” that feel real: Angry callers, stressed users, confused patients, or high-stakes financial situations—all simulated safely.
- Soft skill & empathy coaching: Tone, pacing, empathy, and clarity are evaluated and coached in real time.
- Compliance-first conversations: Scripts are aligned to your regulatory playbook; AI flags risky phrases and reinforces required disclosures.
- Manager focus: Leaders see who needs help—by theme—not just who had a bad day.
Result:
Lower escalations, better CSAT, less burnout, and a consistent customer experience across the board.
Enterprise Use Cases
Global Pharma
New sales reps practice HCP objections — “safety concerns,” “budget constraints,” “comparative efficacy” — with AI avatars trained on product PI data, approved claims, and compliance guardrails. Ramp time drops by an estimated 40%, and live HCP meetings become more productive from day one.
Financial Services & Insurance
Call center agents rehearse fraud-prevention and collections conversations with AI customers who mimic real stress, fear, and resistance. Managers see which agents struggle with empathy or regulatory language, and escalations are reduced by double-digit percentages.
Industrial / Mining / Energy
Field engineers and supervisors simulate safety conversations before audits or shutdowns—covering PPE, lockout/tagout, environmental risks, and community impact. Compliance is strengthened without disrupting production.
Technology & SaaS
Sales teams face AI procurement officers who push hard on discounting, legal clauses, and ROI. Reps practice until they can defend value confidently and navigate approvals. Win rates improve, discounts shrink, and deal cycles tighten.
The Enterprise Payoff
AI simulation training becomes your conversion engine, not a side experiment.
- Faster Ramp → Weeks, not months, to full productivity.
- Stronger Consistency → Locked-in messaging across reps, teams, and markets.
- Pipeline Protection → No unready rep touches live customers.
- Scalable Coaching → Expert-level guidance delivered 24/7—not just when managers are free.
- Global Readiness → Train any team, in any market, in any language, instantly.
How Implementation Works
We combine our Learning Architects, AI engineers, and enterprise training specialists into one integrated build team.
Discovery & Strategy
- Stakeholder interviews (Sales, CS, Compliance, L&D).
- Conversation mapping: What are the moments that matter most?
- KPI alignment: What should training move (win rate, CSAT, ramp, AHT, error rate)?
Persona & Scenario Blueprint
- Define buyer/customer/manager personas, behaviors, and difficulty levels.
- Map conversation flows, objection patterns, and edge cases.
- Establish compliance guardrails and “never say” / “must say” rules.
Build & Train the AI Engine
- Configure AI agents with your content, scripts, and tone of voice.
- Build simulation flows in your preferred formats (web, LMS, embedded in eLearning, etc.).
- Integrate scoring, benchmarks, and coaching feedback.
Pilot & Calibrate
- Run pilots with a subset of reps or agents.
- Collect learner feedback and manager insights.
- Fine-tune responses, difficulty, and scoring thresholds.
Where AI Fits in Your Training Ecosystem
Our AI training platform is a standalone solution designed to plug into the training ecosystem you already have — not replace it.
You might already be investing in:
- eLearning & LMS Programs – Articulate, LMS-hosted courses, microlearning, or video libraries.
- Live Training & Coaching – ILT/VILT sessions, workshops, coaching circles, and certifications.
- On-the-Job Learning – Ride-alongs, call shadowing, and side-by-side coaching.
AI simulation training adds a missing layer: real conversation practice at scale.
- It sits on top of your existing programs, turning concepts and frameworks into realistic practice.
- It runs in parallel to other initiatives — new hires, refreshers, product launches, or compliance updates — so teams can keep practicing between formal trainings.
You can also optionally connect it with other initiatives:
- Use AI-readiness scores as a gate before live calls, certifications, or customer-facing access.
- Align simulations with your internal playbooks, methodologies, and coaching frameworks.
In other words:
Our AI engine gives your teams unlimited reps on how to actually say — before they’re in front of real customers.
Our AI engine gives your teams unlimited reps on how to actually say — before they’re in front of real customers.
FAQs
Your training video questions, answered
How is this different from generic AI chatbots or basic roleplay tools?
Can we control what AI agents say to avoid risk or hallucinations?
Do we need our own AI infrastructure to use this?
Which teams benefit most from AI simulation training?
How do we measure the ROI of AI training?
Can we start small before rolling out globally?
How does this work with our existing training content?
Bring us your toughest conversations: the calls that make or break deals, the customer moments that decide loyalty, the compliance scenarios that keep leaders up at night.
We’ll turn them into an AI-powered simulation system that trains your teams until excellence is the default.
We’ll turn them into an AI-powered simulation system that trains your teams until excellence is the default.
